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Managed IT Support (MSP)

Your IT Department,
Without Hiring One

24/7 monitoring, instant remote support and preventive maintenance for every computer in your business. Our team supports companies in California — and we bring those same standards to Guatemala, at local prices.

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Run from Guatemala — support in Spanish or English, in your timezone.
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24/7 Monitoring

A lightweight agent watches the health, hardware and software of every PC — and alerts us before things break.

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Instant Remote Support

Screen control and remote fixes in seconds — no waiting for a technician to drive across the city.

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A Real Human, Locally

Support in Spanish or English, in your timezone, by engineers who actually know your company and its systems.

US-grade MSP standards, bilingual support and local prices — run from Guatemala.

How It Works

Three Steps and Your Company Is Covered

01

We Install the Agent

A lightweight program on every computer in your company. Installation takes minutes and doesn't interrupt anyone's work.

02

We Monitor Everything

Health, hardware and software of every machine, 24/7. We catch failing disks, slow computers and problem software before they cost you a workday.

03

We Fix It Remotely

When something breaks, we take control of the screen and fix it in minutes — no visits, no waiting, with a ticket logged in your portal.

What's Included

Everything an IT Department Would Do — Without the Payroll

One flat monthly service covering monitoring, maintenance and support for every machine in your office.

Monitoring & Alerts (RMM)

Every PC reports its status in real time: disk, memory, temperature, installed software and overall health.

Remote Support with Screen Control

We connect to the machine with the problem and fix it while you keep working. Response in minutes, not days.

Hardware & Software Inventory

Know exactly what computers you own, what hardware they run, what software is installed and which ones are due for replacement.

Preventive Maintenance

Scheduled updates, cleanup and check-ups so machines never reach the point of failure.

Client Portal & Tickets

Your team reports issues through your own portal, with every case tracked until it's solved.

Smart Automation

Our automated assistant diagnoses and handles routine tasks on every machine — always supervised by an engineer.

Why Synaptic IT

International Experience, Local Service

Our team supports companies in California with the standards of the US MSP industry: proactive monitoring, measured response times and documentation for every case. We bring that same discipline to your company in Guatemala — in Spanish or English, at local prices.

  • Our own monitoring platform — no third-party dependencies
  • Flat monthly rate per machine, no surprises
  • No lock-in contracts: if we don't deliver, you leave
Request an Assessment

Run a construction company?

Meet our construction control system: live APU budgets, warehouse control and invoices that register themselves.

How many computers does your company have?

Tell us on WhatsApp and we'll quote you today — we answer fast.